These Terms of Use (“Terms”) explain your rights and responsibilities when using Heartchive (the “Service”). By creating an account or using Heartchive, you agree to these Terms. If you do not agree, please do not use the Service.
Heartchive LLC (“Heartchive,” “we,” “us,” or “our”) provides a journaling, memory-keeping, and organization app. Heartchive is not a healthcare provider and does not offer therapy, clinical advice, or medical services.
Eligibility: You must be 16 years or older to use the Service. By using Heartchive, you confirm you meet this requirement. We do not knowingly allow children under 16 to create accounts.
Your Account: You are responsible for keeping your sign-in details private and for all activity under your account, whether you sign in with an email and password, with Apple, or with Google. If you believe your account has been accessed without permission, please contact us at privacy@heartchive.com.
Your Content: You own the content you save in Heartchive. By uploading or entering content, you give Heartchive a limited license to securely store, encrypt, and process that content solely to provide and maintain the Service. You are responsible for ensuring you have the right to save and share what you add, including details about other people, such as the person you are caring for or remembering. Do not upload harmful, unlawful, or infringing material.
Shared Spaces and Tributes: When you share something in a space, the people you chose can see it. You decide what is private and what is shared, and you can change that at any time. If you ask someone to write a tribute, what they send comes to you, and you choose whether to keep it and whether to share it. If you see something in a shared space that concerns you, contact us at privacy@heartchive.com. We may remove content that breaks these Terms.
App Functions & Support: We work to ensure the Service runs smoothly, but availability and features may change over time. We may modify or suspend certain features as we continue to improve Heartchive.
Not Medical or Emergency Advice: Heartchive does not provide diagnosis, treatment, clinical guidance, or crisis support. If you need medical or mental health assistance, or if you are in danger, contact emergency services or a crisis hotline in your region. You acknowledge Heartchive is not a substitute for professional help.
Medications: The medication list is a record you and the people you share it with keep. It shows what was entered and who marked something as taken. Heartchive does not give medical advice and does not check medications, doses, or interactions. Reminders and notifications are a convenience and may be late or may not arrive, so do not rely on them alone. Follow the doctor’s instructions, and ask a doctor or pharmacist before making changes.
Haven: Haven is an AI helper for tasks. Its replies are written by an AI model, not by a person, a lawyer, a financial adviser, or a medical professional. Haven gives general information to help you get organized. It is not legal, financial, tax, or medical advice, and it can be wrong, out of date, or not right for where you live. Please check anything important with a qualified professional before you act on it, and never rely on Haven in an emergency. You are responsible for what you choose to do with what Haven tells you. Please don't share anything with Haven that you would not want processed by our AI provider, such as passwords or account numbers. Haven comes with lifetime access and includes a number of free questions each month, shown in the app. We may change or limit Haven, or stop offering it, at any time.
Specialists: If you ask for a call with an estate specialist, we pass your request to an independent specialist. Their advice and any services you agree to with them are between you and them. Heartchive is not responsible for them.
Purchases: Writing in Heartchive is free. Lifetime access and gifts are one-time purchases. They are not subscriptions and nothing renews. Lifetime access lasts for as long as we offer the Service and includes 10 GB of storage. Purchases made in the app go through the app store you downloaded Heartchive from, and its terms and refund policies apply. Lifetime access, gifts, and extra questions for Haven bought on our website are paid by card. Extra questions are a one-time purchase, are added to your account, and are not a subscription. If an organization gave you access, there is nothing for you to pay.
Privacy: Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect information. Please review it carefully: heartchive.com/privacy-policy
Acceptable Use: You agree that you will not misuse Heartchive. This includes attempting to access others’ accounts or data, introducing malware, scraping data, interfering with security, sharing someone’s private information without the right to, or using the platform to harass or harm others. We may suspend or disable accounts that violate these rules or put users at risk.
Intellectual Property: Heartchive owns the software, design, and branding that make up the Service. Quotes and photos in the Borrowed Words library belong to their authors. You may not copy, reverse engineer, or modify any part of the platform except as allowed by these Terms.
Termination: You may delete your account at any time from your Profile in the app, or at heartchive.com/delete-account. We may suspend or terminate access if you violate these Terms or if necessary to protect the safety and integrity of the Service.
Limitation of Liability: To the fullest extent permitted by law, Heartchive is not liable for indirect, incidental, special, or consequential damages, including loss of data or profits. The Service is provided “as is” without warranties of uninterrupted or error-free operation.
Governing Law: These Terms are governed by the laws of the State of California, unless local law requires otherwise. If any part of these Terms is unenforceable, the rest will still apply.
Your Responsibility for Your Use: You are responsible for the content you add to Heartchive and for how you use the Service. If your actions cause legal claims against Heartchive, you agree to work with us to resolve them.
Changes to These Terms: We may update these Terms as Heartchive grows. If changes are material, we will notify you in the app or by email before they take effect. The “Last Updated” date above reflects the most recent version.
Heartchive LLC
Email: privacy@heartchive.com