Heartchive is a private space for journaling, memory preservation, and organizing the practical parts of loss. What you keep here belongs to you. This Privacy Policy explains how we collect, use, and protect your information when you use Heartchive (the “Service”).
Heartchive LLC (“Heartchive,” “we,” “us,” or “our”) provides a journaling, memory-keeping, and organization app for people who are caring for or remembering someone they love. Heartchive is not a healthcare provider and does not offer therapy, clinical advice, or medical services.
Your account. When you create an account, we ask for your name, email address, and a password. You can also sign in with Apple or Google. If you do, they send us the name and email address you choose to share, and we never see your Apple or Google password. You may add a profile photo.
The people you love. For each person you are caring for or remembering, you may add a name, a photo, your relationship to them, and a little about them.What you save. As you use the app, you may save journal entries, letters, words from others that speak to you, memories, tasks, reminders, key dates, photos, videos, voice recordings, and documents.
Essentials: Essentials is where you may choose to keep sensitive details, such as contacts, documents, account and routing numbers, usernames and passwords, a date of birth, a phone number, a driver’s license number, or a Social Security number. All of this is optional.
Medications: If you are caring for someone, you may write down their medications: the name, dose, schedule, refill timing, notes, and who prescribed them. When someone marks a medication as taken, we record who marked it and when, and let the other people caring for that person know. We do not connect to medical records, pharmacies, insurers, or health devices.
Haven, our AI helper. Haven is an optional helper for tasks, and it only runs when you open it and ask it something. To answer you, we send your messages to Anthropic, the AI company whose model writes Haven's replies. With your messages we send the first name of the person the space is for, your relationship to them, whether you are caring for them or they have died, and the tasks you can see in that space, including their notes and due dates. Haven cannot see your memories, your journal entries or letters, Essentials, medications, photos, files, or your account details. Anthropic handles this information only to provide the service to us. If you ask Haven to find something nearby, such as a funeral home or an attorney, we send Google the kind of place and the town or ZIP code you gave, and nothing else. We do not keep your conversations with Haven on our servers. They stay on your phone or in your browser. We keep a count of how many questions you have asked, so we can apply the monthly limit. If you tap "Report this answer", the start of that answer is sent to us so we can look into it. Haven gives general information, not legal, financial, or medical advice. It can be wrong, so please check anything important with a professional.
Shared spaces: Each person you add to Heartchive has their own space. You can invite family or friends into a space by email, for tasks, memories, or both. People you invite see only what is shared with them: shared tasks, shared memories, and that person’s key dates. They also see your first name and profile photo. Each person can add their own, and chooses whether each thing they add is private or shared. Essentials and medications are private until you choose who can see each one. Tributes are private to the person who asked for them until that person chooses to share one. Your journal entries, letters, and private memories are never visible to anyone else in the space, including the person who created it. You can stop sharing something, remove someone from a space you created, or leave a space you joined at any time. When someone leaves or is removed, they lose access to the space. Anything they shared while they were a member stays in the space unless it is deleted.
Tributes: You can ask people to write a tribute to someone you love by sending them a private link. They don’t need a Heartchive account. We collect only what they choose to submit, such as their name, how they knew the person, their message, and an optional photo, and we show it only to the person who asked for it. That person chooses whether to keep it, and whether to share it with others in that space. If you wrote a tribute and would like it removed, contact us at privacy@heartchive.com.
A call with a specialist: If you ask for a call with an estate specialist, we collect your name, your phone number, and the times you prefer, and we share them with that specialist so they can call you. We share nothing else with them.
Purchases. When you make a purchase in the app, Apple or Google handles the payment. Purchases made on our website, such as lifetime access, gifts, and extra questions for Haven, are paid by card through Stripe. We receive purchase details such as the product, date, and a transaction ID. We never receive your full card details.
Your device: If you turn on notifications, we store a device token so we can send them to you. We also receive limited technical details such as device type, operating system, IP address, basic usage of features, and error reports, so the Service can work safely and we can fix problems.
Who helps us run Heartchive: We do not sell your personal information, and we do not share it for advertising. A small number of companies help us run Heartchive, and they handle your information only to provide their service to us: Supabase hosts our database, file storage, and sign-in in the United States. Apple and Google provide sign-in, purchases, and the delivery of notifications to your phone. Expo passes notifications to Apple and Google. Resend sends our emails, such as sign-in codes and invitations. Stripe processes card payments made on our website. Anthropic provides the AI model behind Haven and receives what is described under “Haven, our AI helper” when you use it. Google looks up nearby places when you ask Haven to find one. If an organization gave you access to Heartchive, it can see how many people accepted its gift. It never sees who they are or anything they save. We may also share information if the law requires it.
Encryption & Security: Your information is encrypted when it is sent between your phone and our servers, and when it is stored. The details you enter in Essentials and medications are encrypted a second time in our database, with a key kept on our servers. Our storage uses access controls so that only you, and the people you choose, can open what you save. Heartchive staff do not look at your private content unless you ask for help that requires it. Notifications never include the name of a medication. Although no method of electronic storage is fully secure, we work continuously to protect your information.
Data Ownership & Control: You own your content. You may view, edit, or delete what you save at any time. You can download a copy of what you have saved by choosing Export my data in your Profile. You can delete your account by choosing Delete account in your Profile, or at heartchive.com/delete-account. Deleting your account removes what you added, including anything you shared with others. Primary data is removed from active systems immediately and backups are permanently deleted within 30 days, unless longer retention is legally required.
Use Rights: You have the right to access, correct, or delete your personal information. We may ask for verification before completing a request to protect your privacy.Mental Health & Safety Disclaimer: Heartchive is not medical care, therapy, or a crisis service. It does not provide diagnosis, treatment, clinical recommendations, or emergency intervention. The medication list is a record you keep. Heartchive does not give medical advice and does not check doses or interactions. If you are in crisis or require immediate help, contact local emergency services or a crisis hotline in your region.
International Use: Heartchive currently operates in the United States. If you use the Service from another country, your information may be transferred and processed in the United States.
Children's Policy: Heartchive is for individuals 16 years and older. We do not knowingly allow children under 16 to create accounts. If we learn that an account belongs to someone under 16, we will remove the account and data.
Changes to This Policy: We may update this Privacy Policy occasionally. If a change is significant, we will notify you in the app or by email before the update takes effect. The “Last Updated” date above reflects the most recent revision.
Ads: We do not collect contact lists, precise location, or advertising identifiers. We do not use outside advertising or analytics tools. We do not show ads and we do not sell your personal information.
Heartchive LLC
Email: privacy@heartchive.com